Empowering the Utility Field Service Workers with Mobile Technology
With the majority of utility work happening in the field, empowering your field force with tools that improve productivity, accuracy and timeliness is essential to the bottom line. However, finding technology that meets the demands of an extreme field environment while fulfilling operational requirements and supporting current IT systems can be a challenge.
Motion Computing® has designed technology that your field workers want to use and your IT teams can easily support. Over the past decade, we've helped utilities worldwide streamline field operations and save money by making existing back-office information available in the field—enabling real-time data access and communication. Motion Rugged Tablet PCs and mobile technology offer top of the line security and outstanding customer support. From reliable connectivity and integrated features to docking, carrying, power and input solutions, Motion has the tools your utility needs to complete demanding workflows easily and safely.
Get the right technician sent to the right location with the right tools – the first time.
Simplify both planned and unplanned fieldwork. Streamline safety audits and meet compliance requirements. Extend the lifecycle of assets and improve customer service.
Integrate utilities inventory management and asset tracking to improve your bottom line and overall operational efficiency.
In this Mechanical Business article, Motion's Scott Ball discusses some "dos" and "don'ts" around in-vehicle computing solutions. An app that wants the user to type while driving is an accident waiting to happen. Yet despite the risks, people still allow themselves to be sidetracked from concentrating on driving safely. Thankfully, there’s technology that a business owner can have installed to help keep his technicians’ eyes on the road.
Transportation and Government
Main Roads Western Australia is responsible for WA’s highways and main roads which represent almost 30% of the State’s total assets. It is one of the largest geographically spread road agencies in the world covering 2.5 million square kilometres. Mobile computing solutions are an integral technology component for the maintenance programs of Main Roads utilised for recording assets, and recording and tracking maintenance issues and requirements on site.
"Main Roads covers a huge area and Motion tablets have allowed our staff to remain connected with the network, in real time. Its advantages mean we will continue to deploy and utilise Motion’s F5 Platform as a key component of our mobility technology solution."
Inspect / Maintain / Repair
Utility companies manage thousands of assets that are geographically dispersed and exposed to the harshest of elements. All of these assets have to be periodically inspected to ensure that they can provide reliable service, and that inspection process requires a massive data collection effort repeated on a varying schedule, depending on the type of asset. What the company needed to mobilize these activities was a rugged tablet that could withstand the often harsh conditions the technicians work in, provide enough processing power to meet the company’s needs, and run multiple Windows-based applications.
“We compared it to other tablets on the market, and what sold us on Motion was, first and foremost, that it could handle the software we were running in terms of processor speed and memory,” says Paul Pachuta, IT analyst at Peoples Natural Gas. “It also had the most user friendly form factor.”
Work Order Automation
The deployment of Motion’s F5 tablets has directly improved Aurora Energy’s productivity and has reduced penalty payouts due to jobs being dispatched and received without delay. This is via
the direct connectivity with the network allowing for access to information whilst in remote sites, consequently saving on travel time and reducing site revisits.
“Aurora was looking to give its field crews the ability to stay connected while out in the field allowing them to readily access information and make informed decisions on the spot”.
Work Order Automation
Norris Public Power District’s move to Motion mobile technology provides linemen with real time database access including the ability to update and transmit meter readings from the field.
“We’re able to enhance our customer service and increase our efficiency – the tablets streamline our entire workflow from the office to the field and back – reducing errors, increasing productivity, and saving time and costs.”
Work Order Automation
Increased Efficiency and Accuracy is on the ‘Horizon’ as Ontario Utility Company Launches e-Mobile Program with Mobile Technology from Motion
Increased Efficiency and Accuracy is on the ‘Horizon’ as Ontario Utility Company Launches e-Mobile Program with Mobile Technology from Motion Computing
Sydney Water converted paper based processes to full electronic documentation and automated 50,000 annual field inspections, delivering a field productivity improvement of up to 30%.
“The mobile application allows our field inspectors to spend more time in the field conducting inspections. It has considerable reduced the paperwork and delivered real productivity gains.”
Work Order Automation
Fort Bend County Municipal Utility District No. 25 Saves Over 7000 Pieces of Paper a Year with Motion Tablet PCs
Internationally Accredited Fire Agency leveraged the high performance, integrated mobility utilizing Motion mobile technology and FIREHOUSE Software to automate inspection processes.
“With the increase in efficiency, the new tablet-enabled inspection process helps us enhance customer service. More importantly, the tablets help us ensure the quality of information and the inspections, meaning increased safety and peace of mind for us and the residents.”
Video Case Studies
Work Order Automation
Kuiken has a continuous focus on developing and improving the service organisation. Therefore Kuiken launched 'the Mobility project" incorporating Motion Tablet PCs. The key features are: better customer communication and reducing the machine downtime.
Inspect / Maintain / Repair
Today we take the camera to a live 275,000 Volt electricity substation in South Australia to find out why Electranet chose the Motion F5-Series Tablet PC and how they use it.
Utilities Vision Paper
Utilities have workers with different skills and different responsibilities, and each has a unique mobility requirement. With the right tablet PC, utilities will be able to make incremental software or module upgrades to support new workflows without requiring an entire infrastructure overhaul—which in turn protects their device investments.
Mobile gateways are rapidly becoming the preferred modern approach for utilities in delivering secure wireless network infrastructures that support connectivity to all your organization's devices resulting in productivity gains, superior wireless performance and a host of other advantages. Learn how to dramatically leverage a mobile gateway as a connectivity hub and other factors to consider in your current enterprise network evaluation.
Rugged Device Ratings
Protect your mobile computing investments long-term by choosing the IP rating that you can be confident will be right for the unique exposure risks and use cases of your field service workers. Otherwise that excess IP will just be expensive in dollars, device size and weight.
Research Report White Paper
Aligning Investments in Mobile IT to Put Customers First: This latest analyst report from VDC Research takes a look at the massive transformation the Utilities industry is facing. One universal trend presenting significant opportunities for Utility companies is leveraging technology investments to improve workforce performance and enable a more connected enterprise.
- What IT investments best increase workforce productivity and infrastructure management
- What metrics to use to measure mobile solutions ROI
- Future trends indicating the most highly deployed mobile field applications
Today’s utility providers face a diversity of challenges in their quest to create value and remain sustainable. Motion is exclusively focused on delivering integrated mobile technology to strategically support our customers business requirements. Our relationships with best-of-breed ISV software partners ensures that ensure our customers benefit from the collaborative expertise of proven industry leaders.
Cargas is an employee-owned software and consulting company specializing in two areas: Cargas Energy, software for fuel delivery and HVAC service and Microsoft Dynamics solutions for a broad range of industries. Cargas can provide customers with the best software, services and support.
Mobile Epiphany is a business process analysis company that first and foremost achieves a deep understanding of its client’s processes. Once processes are clearly understood and documented, Mobile Epiphany uses its Rapid Application Configuration (RAC) platform, known as ME Process, to create the holistic, ROI-focused, enterprise-class mobile solutions that its customers have always wanted and which the field workers will enjoy using.
Clevest provides software for mobile workforce automation and smart grid operations exclusively for electric, gas and water utilities. Over 125 utilities worldwide have chosen Clevest to transform their field operations by harnessing the power of our software and deep domain knowledge of mobile computing and utility operations. Clevest’s award-winning platform powers a product suite that includes mobile workforce management, automatic vehicle location, meter reading, asset investment planning and a patent-pending graphical configuration tool, as well as the only complete solution for smart grid operations and maintenance activities.
Electric Compass provides enterprise-grade GPS tracking solutions for field workforces using mobile tablets. Electric Compass Tracker gives enterprises complete visibility into field activities, providing improvements in productivity, cost savings and increased safety. Electric Compass is focused on a channel model and has partners and customers around the world.
Manage Mobility works with many top federal, public sector, and enterprise accounts, while partnering with many industry-leading application and equipment providers. Manage Mobility combines wireless hardware, software, and management services to offer customers one point of contact for all of their device management needs.
TC Technology delivers more than powerful intuitive mapping. Their products empower organizations to recognize the advantages of mobile workforce management. Field workers benefit from real time job information on the latest maps while operations benefit from boosts in productivity. Affordable, quick to deploy and easy to use, TC Technology’s products are right for any sized organization.
Cegid is a global provider of enterprise and industry solutions with revenues of more than $370 million and 2,000 employees worldwide. Cegid has over 30 years of experience delivering value added solutions and exceeding customers’ expectations in industry verticals such as Retail, Manufacturing, Hospitality, Wholesale, and CPA’s Public Administration.
DataSplice offers a toolkit which provides users with the right information at the right time. Increased accuracy and efficiency, reduced paperwork and lower administrative overhead are the real solutions. Datasplice has become the leader in mobile Maximo installations because of their flexibility, reliability, rapid deployment time, legendary customer service, and the understanding of what the user needs.