Frequently Asked Question – Windows XP Service Pack 2
- What is Windows XP Service Pack 2 vs. Windows XP Tablet PC Edition 2005?
- Do all Motion Computing Tablet PCs support the free Service Pack 2 update?
- Will Motion Computing provide support for this release?
- What's new in this release?
- Where can I get Service Pack 2?
- Are there any known upgrade issues?
Frequently Asked Questions – General
- How do I recalibrate my Motion Digitizer Pen?
- How do I replace my Digitizer Pen Point?
- How do I determine battery status on my M-Series Tablet PC?
- How do I change the battery on my M-Series Tablet PC?
- How do I adjust the speaker volume?
- The built-in microphone does not seem to hear my voice correctly.
- How do I install additional memory?
- How do I clean the display screen?
- How do I change the display rotation?
What is Windows XP Service Pack 2 vs. Windows XP Tablet PC Edition 2005?
Windows XP Service Pack 2 (SP2) brings users the latest security updates and innovations from Microsoft. It establishes stronger security settings that help defend against viruses, hackers, and worms and will provide unique new security features designed to make it easier for you to protect your tablet PC.
Windows XP Tablet PC Edition 2005 is the new Microsoft operating system for tablet PCs. It combines new features for the tablet, such as the new TIP tool. Service Pack 2 is a free upgrade. Tablet users who upgrade to Service Pack 2 will automatically upgrade to Tablet PC Edition.
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Do all Motion Computing Tablet PCs support the free Service Pack 2 update?
Yes. Motion has tested the Service Pack 2 update on all of its tablet models shipped to date.
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Will Motion Computing provide support for this release?
Yes. Motion Technical Support will assist customers with essential upgrade and configuration assistance, as well as answer any questions customers may have about the release and how it relates to Motion Tablet PCs.
All Windows-specific questions will be directed back to Microsoft.
Also, please see the Windows XP SP2 Support Center:
http://support.microsoft.com/default.aspx?pr=windowsxpsp2
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What’s new in this release?
There are many enhancements in both the Tablet PC Edition update and Service Pack 2 update.
Microsoft has announced the following new features in Tablet PC Edition:
- Enhanced “ink to text” experience throughout Windows XP and in any Windows-compatible application makes the pen a mainstream input device. Inserting text is easier with the new Tablet PC Input Panel (TIP). Word and case recognition also has been improved. Developers and users even can add rules for how handwriting should be recognized in certain text fields (such as e-mail, addresses or URLs).
- Integration in Office 2003 and the OneNote note-taking program enhances productivity by allowing users to easily insert text with the new TIP and annotate anywhere in Microsoft® Office Word 2003, Office Excel 2003 or the Office PowerPoint® 2003 presentation graphics program, and send handwritten e-mail in the Office Outlook® 2003 messaging and collaboration client. Using Office OneNote™ 2003 on the Tablet PC brings together ink, text and Web content all in one application.
- New capabilities for developers make it easier to create powerful productivity applications. Developers can integrate pen and ink in Web-based line-of-business solutions. Companies such as SAP AG, FranklinCovey Co. and Corel Corp. are deeply integrating pen and ink in their applications. This support makes ink as natural to use as text or any other feature.
SP2 features Advanced Security Technologies that provide proactive protection against a wide variety of computing security risks.
- Updated Windows Firewall that helps protect against many network-based attacks.
- Pop-up blocking that gives you the option to block unwanted and annoying pop-ups.
- Automatic update enhancements optimized for low bandwidth scenarios to more efficiently download updates.
- Bluetooth update that lets you take advantage of the latest Bluetooth wireless devices.
- New “Safe Attachment Service” that helps protect against viruses that spread through your e-mail and instant messaging.
- Data Execution Protection. Reduces the risk of buffer overrun attacks by preventing the execution of code from data pages in virtual memory.
For a more thorough review of what’s new, we recommend you visit the following Microsoft web pages:
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Where can I get Service Pack 2?
The best way to ensure you get the free Service Pack 2 update is to turn on the Automatic Updates feature in Windows XP. Turning on Automatic Updates today allows your tablet PC to begin downloading important updates automatically. It also ensures you will receive future updates, such as SP2.
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Are there any known upgrade issues?
As with any new operating system upgrade, Motion recommends you thoroughly test your applications for compatibility before deploying this new upgrade into your production environment. For a list of the known upgrade issues, please see our Knowledge Base
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How do I recalibrate my Motion Digitizer Pen?
To open the calibration program: Tap on the Calibrate button in the Motion Dashboard or double-tap the Tablet and Pen Settings icon in the System Tray, and choose the Pen Options tab.
The first time you use your Motion Tablet PC, you should calibrate your pen for both portrait and landscape orientations. In just a few seconds, calibration ensures the accuracy of the pen and adjusts the digitizer's performance for different users. Be certain to hold the pen just as you would a normal writing pen when completing the calibration exercise.
If the onscreen pointer doesn't seem to line up with the tip of the pen-for example, because someone else has used your Motion Tablet PC and adjusted it for their own use, recalibrate it to your tapping patterns.
You should also recalibrate if you write with the opposite hand from the previous user
(right-handed writer to left-handed writer, for example).
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How do I replace my Digitizer Pen Point?
The pen point will wear down through normal use. Motion Tablet PCs ship with additional points and a pen replacement tool. To use the tool, simply grasp the old point with the ring and pull. Insert a new point and apply slight pressure to set it in place.
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How do I determine battery status on my M-Series Tablet PC?
The battery gauge is located on the battery on the underside of the M-Series Tablet PC, and its five lights each represent about 20 percent of available power. Read the gauge by pushing on the button next to the LEDs. You can also see the battery status displayed on the Motion Dashboard.
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How do I change the battery on my M-Series Tablet PC?
The battery may be changed while the system is powered on, in Standby or Hibernate mode, even when the Tablet PC isn't connected to an AC power source. Use only batteries obtained from Motion Computing.
IMPORTANT:
- If you choose Stand By, the unit is designed to maintain your system for up to 30 seconds while the battery is swapped. However, you may have less than 30 seconds to swap the battery because of the settings and the programs that you have running. You should save any data before putting the unit in Stand By to swap the battery.
- If you choose Hibernate, you have unlimited time to swap the battery. Hibernate saves the status of the Tablet PC to your Hard Disk Drive so that you can resume operations later.
To change the battery in Stand By mode:
- Open the Dashboard and tap Properties under Power Management.
- Tap Stand By.
- Wait until the system shuts down and all LEDs are off.
- Push the battery release latch on the bottom of the Tablet PC to eject the internal battery.
- Insert the new battery until you hear the latch click, which ensures the new battery is correctly seated.
To change the battery in Hibernate mode:
- Open the Dashboard and tap Properties under Power Management.
- Select the Hibernate tab and make sure Hibernate is Enabled (the default).
- Go to Start => Turn Off Computer.
- When the Turn Off Computer window appears, press the Shift key on your external keyboard or tap Shift on the Tablet PC Input Panel keyboard to select the option from Stand By to Hibernate.
- Tap Hibernate.
- Wait until the system shuts down and all LEDs are off.
- Push the battery release latch on the bottom of the Tablet PC to eject the internal battery.
- Insert the new battery until you hear the latch click, which ensures the new battery is correctly seated.
CAUTION:
To avoid damage to the Tablet PC, install only Motion Computing batteries, which are specially designed for the Tablet PC.
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How do I adjust the speaker volume?
The volume can be easily adjusted through the Motion Dashboard. To access the Motion Dashboard push the ? button.
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The built-in microphone does not seem to hear my voice correctly.
Headset microphones are recommended for improved voice recognition.
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How do I install additional memory?
Use only memory modules obtained from Motion Computing to upgrade the factory-installed memory.
Do not touch the pins and leads on the memory, and stay clear of the Tablet PC's internal circuitry.
- Power off the system, unplug the AC power connection, and remove the battery.
- Ground yourself by touching a grounded appliance.
- Unscrew the L-shaped cover on the underside of the Tablet PC.
- Release the clips on each side of the memory module and lift to remove it.
- Align the pins on the Memory Upgrade Module with the receptors in the slot.
- Gently push the new memory module(s) in the slot at a 25º angle until firmly seated; then rotate it into place.
- Replace both screws on the external cover and power on the system.
NOTE:
The Motion M1300 has base memory factory-installed in Slot B. If you install/reinstall only a single memory module in the M1300, always install it in Slot B for best performance.
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How do I clean the display screen?
Use the Motion soft cloth or similar soft fabric to wipe away dust and fingerprints. Dampen the cloth with water or computer-screen cleaner if necessary, but never spray anything directly on the surface. If liquid collects around the edges, wipe it up immediately.
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How do I change the display rotation?
To change the screen rotation, access the Motion Dashboard via the ? button. The select the rotation degree that you prefer 90° primary portrait, 180° secondary landscape, 270° secondary portrait.
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