Error when upgrading to DataGuard 3.0

Larry Begnaud — Tue, 13 May 2008 04:44:00 GMT

Abstract:

Issue:

If DataGuard 1.x was installed on your system at any time and you are currently upgrading to DataGuard 3.0, you may still receive the following error message after completing an uninstall of all previous versions of DataGuard:

“An older version of Motion Dataguard you had installed is incompatible with this new version. Please uninstall the older version of Motion Dataguard before the new version can be installed.”

Resolution:

The error message is a result of an entry that has remained in the registry. The following procedure fixes this condition.

Larry Begnaud — Fri, 21 Mar 2008 09:24:00 GMT

Abstract:

Issue:

When scanning UPC-A bar codes, there may be a "0" (zero) at the beginning of the data string.

Resolution:

The C5 bar code scanner requires reconfiguration.

Title: Long-term battery storage (when not attached to tablet)

Tablet: All tablets

Issue:

Incorrect long-term battery storage can result in damage to the battery.

Resolution:

Do not store batteries with a full charge; this can cause a permanent loss of charging capacity.

Flashing BIOS A12 on a LE1600 with German OS results in error message

Larry Begnaud — Tue, 12 Feb 2008 09:50:00 GMT

Abstract:

Problem: Flashing BIOS A12 on an LE1600 with German OS results in error message

Affected Tablets: LE1600

Issue:

When the LE1600 BIOS A12 executable is launched on German Windows, the executable reports it cannot find Winphlash.

Resolution:

Plugging USB devices in to the stacked (horizontal) USB ports on the C5 Docking Station while on standby and then waking the unit may cause the ports to stop working until the computer is restarted. This also applies to units going on standby while not in the dock and then docking the unit with USB devices plugged into the same ports and waking the unit while it is docked.

The vertical port is not affected by this issue. Also, docking the unit on standby (to charge) and undocking the unit before waking will not cause the issue even if items are plugged in to the affected ports.

Resolution:
Title: The tablet directional buttons function in reverse in some display orientations

Tablets: LE1700 and C5

Issue:

The tablet directional buttons function in reverse when using unsupported display orientations.

Resolution:

Because the Secondary Portrait and Secondary Landscape display orientations are not supported, the button driver does not rotate the display to match the orientation. The tablet is functioning correctly.

Back up the Windows Registry

Support — Mon, 26 Nov 2007 10:46:00 GMT

Abstract:

How To: Back up the Windows Registry
Affected Tablets: All Tablets
Operating Systems: Windows XP and Windows Vista

Issue:

Before you make changes to the Windows registry, you should make a backup copy.

Resolution:

***Using the Registry Editor incorrectly may result in serious problems with the operating system. Use Registry Editor at your own risk. Motion Computing cannot be held responsible for problems caused by misuse of the Registry Editor.***

To make a backup copy of the Windows registry:

From the Start menu, click Run.
Type REGEDIT and then click OK.
On the left pane, select My Computer.
From the File menu, select Export.
Enter a location and a name for the backup copy, such as Backup.reg.

If you encounter an error after making changes to the registry, you can use this file to restore the registry to its original state.

Remove the check digit requirement for Code 39 type barcodes

Support — Thu, 11 Oct 2007 09:10:00 GMT

Abstract:

How To: Remove the check digit requirement for Code 39 type barcodes
Affected Tablets: C5
Operating Systems: Windows XP

The default configuration for the C5 bar code scanner has been optimized for data integrity by requiring a check digit for Code 39 bar codes. We recommend that you use the check digit because it provides error correcting functionality and can dramatically improve read accuracy.

Code 39 bar codes created without the check digit will not be properly read unless the check digit option is disabled.

If you need to disable the check digit, you can use the following procedure to do so. Be aware that disabling the check digit may result in a loss of data integrity.

***By disabling the check digit, you are agreeing to release Motion Computing from any responsibility or liability for, and to indemnify and hold Motion Computing harmless from any claims arising or resulting from such change.***

To disable the check digit requirement:

1. Scan the following bar code.

Code 39 - check digit - not used (*)

\60\01\50\4C\00\00\42\02\20\00

2. Wait for the bar code reader to time out.

3. Scan a Code 39 barcode to verify changes have taken effect.

Note: The settings will be updated even though there is no audio or visual feedback when scanning this bar code.

Remove the AIMSI (i.e.,]E0, ]A0, ]C0) from the barcode scan

Support — Thu, 11 Oct 2007 09:03:00 GMT

Abstract:

How To: Remove the AIMSI (i.e.,]E0, ]A0, ]C0) from the barcode scan
Affected Tablets: C5
Operating Systems: Windows XP

AIMSI is a bar code identifier that can be useful for determining the symbology of a barcode. Most applications require it to be disabled.

To disable the AIMSI complete the following steps:

Locate the Intel Healthcare configuration file at C:\ProgramFiles\Intel\MCA\Bin\IntelHealthcare.cfg
Open the file in Notepad or Wordpad.
Locate the following section:

/Intel/HealthcareSDK/ToolTray/DefaultButtonHandler/ButtonHandler.dll/BC-IncludeAIMSI= 1
For BC-IncludeAIMSI, enter a value of 0.
Save and close IntelHealthcare.cfg.
In the notification area, right-click the Intel MCA Application icon and select Update Configuration.

Set up a Prefix (preamble) or Postfix (postamble, suffix) for the bar code reader

Support — Thu, 11 Oct 2007 08:51:00 GMT

Abstract:

How To: Set up a Prefix (preamble) or Postfix (postamble, suffix) for the bar code reader
Affected Tablets: C5
Operating Systems: Windows XP

You can use a prefix or postfix to add key codes such as special characters, carriage returns, or tab characters before or after the bar code data.

For example, use the following procedure to enable a backslash “\” for the prefix:

1. Use the following page to determine the hexadecimal value for the key code you want to add.

http://msdn2.microsoft.com/en-us/library/ms927178.aspx

The hexadecimal value for the backslash “\” is E2.

2. Start Microsoft Calculator (Start > All Programs > Accessories > Calculator) and select Scientific mode (View > Scientific).

3. Select Hex for the number system.

4. Enter E2 (the hexadecimal value for the backslash”\”).

5. Select Dec for the number system to convert the hexadecimal value to decimal. The number 226 appears in the window.

***Note: When using Virtual Key, you must use three digits in the configuration file. If the decimal value is less than three characters, add zeros in front of the number, such as 009.***

Now modify the Intel Healthcare configuration file to include the decimal values.

Locate the Intel Healthcare configuration file at C:/ProgramFiles/Int

Extend the camera preview window time-out settings

Support — Thu, 11 Oct 2007 08:43:00 GMT

Abstract:

How To: Extend the camera preview window time-out settings
Affected Tablets: C5
Operating Systems: Windows XP

The default time-out value for the camera preview window is set up to optimize battery life for a typical nursing workflow. If the default time-out value is not suitable for your workflow, you can use the following procedure to modify the value.

To change the camera preview time-out value:

Locate the Intel Healthcare configuration file at C:/ProgramFiles/Intel/MCA/Bin/IntelHealthcare.cfg.
Open the file in Notepad or Wordpad.
Locate the following section:

// Camera Default handler configuration.
// These settings affect the DEFAULT ACTION for the Camera button
/Intel/HealthcareSDK/ToolTray/DefaultHandler/ButtonHandler.dll/CA-PreviewTimeoutMS = 15000

***Note: The configuration file contains two similar Camera Button Handler sections. Ensure that you are modifying the DefaultHandler section.***
For CA-PreviewTimeoutMS, enter the appropriate value in milliseconds.
For example, for a time-out value of 25 seconds, enter 25000.
Save and close IntelHealthcare.cfg.
In the notification area, right-click the Intel MCA Application icon and select Update Configuration.

Enable a specific Barcode Symbology

Support — Thu, 11 Oct 2007 08:36:00 GMT

Abstract:

How To: Enable a specific Barcode Symbology
Affected Tablets: C5
Operating Systems: Windows XP

The default configuration of the Motion C5 bar code scanner supports the bar code symbologies most often used in the Healthcare industry.

If a particular symbology is not enabled, you can use the following procedure to enable it.

For this example the QRCode symbology will be enabled:

Locate the Intel Healthcare configuration file at C:/ProgramFiles/Intel/MCA/Bin/IntelHealthcare.cfg.
Open the file in Notepad or Wordpad.
Locate the following section:
/Intel/HealthcareSDK/PluginConfig/Barcode/Barcode Device/Symbology/QRCode=0 Scantype=1700
For QRCode, change 0 to 1.
Locate the following section:
/Intel/HealthcareSDK/ToolTray/DefaultHandler/ButtonHandler.dll/BC-ScanTypes = 100, 300, 500, 900, 1200, 2400, 3000, 3100, 5200
For ScanTypes, add 1700 to the list as follows:
/Intel/HealthcareSDK/ToolTray/DefaultHandler/ButtonHandler.dll/BC-ScanTypes = 100, 300, 500, 900, 1200, 1700, 2400, 3000, 3100, 5200
Save and close IntelHealthcare.cfg.
In the notification area, right-click the Intel MCA Application icon and select
Windows does not originally start properly

Support — Mon, 01 Oct 2007 08:32:00 GMT
Abstract:
Problem: Windows does not originally start properly
Affected Tablets: C5
Operating Systems: Windows XP
Issue:
An error message appears when booting Windows for the first time. Pressing OK reboots the system.
Resolution:
1) Verify the correct date and time is set the BIOS.
This can be checked by pressing the dashboard button on boot while the white Motion Computing splash screen is displayed.
2) If date and time is inaccurrate, navigate to this section using the pen or an attached USB keyboard and use the plus or minus buttons or keys to set the correct date and time.
3) Save and Exit the BIOS menu by selecting Save and Exit or pressing F10.
4) The system will then boot correctly.
This occurs because the CMOS battery in the C5 will only maintain a charge for around 20 days without a battery connected. It will automatically charge once connected to a power source. The full recharge takes approximately 8 to 12 hours.
***Please make sure the C5 is plugged in to AC power or running on battery for 8 to 12 hours after this process is completed.***

Intel Graphics Properties not functioning

Support — Fri, 27 Jul 2007 03:31:00 GMT
Abstract:
Problem: Intel Graphics Properties are not available from Dashboard, Start Menu, System Tray, or Advanced Display Properties.
Affected Tablets: All
Operating Systems: Windows XP
Issue:
The Intel Graphics Media Accelerator driver does not launch from dashboard, start menu, system tray, or advanced display properties. This can cause external monitors and other display options not to function.
Possible Causes:
Windows errors that cause the graphics accelerator to be turned down.
The Komatsu AirProjector (or other projector software) attempts to control these settings.
Other software installations involving graphic settings could also create this problem.
Resolution:
Please complete the following steps:
1) Right click on the desktop and select Properties
2) Select the Settings tab and click Advanced
3) Select the Troubleshoot tab, drag the slide bar to Full, and click Apply then OK

Notes:
1) Right click on the Desktop to adjust

Hardtop Keyboard Not Responding

Support — Mon, 18 Jun 2007 09:28:00 GMT
Abstract:
Problem: Hardtop Keyboard Not Responding
Affected Tablets: M1200, M1300, and M1400
Issue:
When using the hardtop keyboard with M series tablet, the keyboard no longer responds to input. The mouse stills works, and after a reboot, the keyboard works again.
Resolution:
This is cause by Windows attempting to conserve power. Please complete the following steps to resolve this issue:
1) Right click on My Computer
2) Click Properties
3) Open Device Manager from the Hardware tab.
4) Expand the Human interface Devices Tab
5) Right click on SH1102 USB Keyboard as seen below and select properties

6) Select the power management tab.
7) Uncheck the box that says, "Allow the computer to turn off this device to save power." as seen below.

8) Restart the tablet

Unable to Disable WWAN on LE1700 using only BIOS

Support — Fri, 01 Jun 2007 09:55:00 GMT
Abstract:
Problem: Unable to Disable WWAN on LE1700 using only BIOS
Affected Tablets: LE1700
Issue:
I cannot disable WWAN on the LE1700 using only BIOS Setting.
Resolution:
BIOS A03 will allow you to seemingly disable WWAN and will allow you to save the disabled state, however it does not actually disable the WWAN Radio. Launching the Sprint Connection Manager will allow you to connect to the Sprint Network. When the BIOS setting is set to “Disabled” Dashboard will not show the WWAN Pane and the Radio Button will not function. However, both the Radio Disable button on the side of the LE1700, the Dashboard WWAN “enable” box will to turn off the WWAN radio, when the BIOS setting is set to “Enable.” The Motion Computing engineering team is aware of the issue and working to resolve this issue in a future version of the LE1700 BIOS.

Setup Sprint WWAN Broadband on LE1700

Support — Thu, 17 May 2007 10:53:00 GMT
Abstract:
HowTo: Setup Sprint WWAN Service on Tablet PC's with built in WWAN cards.
Affected Machines: LE1700 Tablet PC
To Setup your Sprint Broadband Connection after receiving an Activation Code perform the following steps:
Double-Click the Sprint Broadband Icon on the Desktop
The WWAN Service Utility will Initialize
You will be presented with the following informational dialog advising how to setup service.
After you have your Activation Code, enter it into the following dialog:
After entering your Activation Code hit next and you will be asked for the following information:
You will then be prompted to verify your information as entered in a dialog shown below:
After Confirmation you will receive a congratulatory screen:
After this your WWAN card will update it's profile:
Solution:
Download the attached DLL and save it to your desktop
Rename the existing DLL
Go to C:\Program Files\Common Files\Microsoft Shared\PROOF
The Motion Medical Pak installs over 200,000 medical words into the Tablet Input Panel (TIP). If you turn on Microsoft speech, either command or dictation, and the Medical Pak is installed the tablet will lock up. In order to use Microsoft speech, the medical word list must be uninstalled. Follow the directions below to install or uninstall the medical word list.
When the Motion Medical Pak is installed, an executable called LexMgr.exe is placed on the harddrive. This program is used to add or remove the medical word list to the TIP.

Resolution:
Remove TabTip Process:
1. Click on start and go to run and type in taskmgr.exe

Install the Intel 2100b PROSet Wireless - WLAN Security Client

Support — Mon, 05 Feb 2007 04:30:00 GMT
Abstract: How Do I: Install the Intel 2100b PROSet Wireless - WLAN Security Client

To install the Windows Security Client for Intel PROSet 2100 Wireless:
Browse to [C:\WINDOWS\motion\iWLan\APPS\MTGHS] and double-tap the MTGH2KXP installer package.
On the [Welcome to the WLAN Security Client Setup Wizard] panel, click [Next].
On the [End User License Agreement] panel, click [Accept] to accept the agreement.
On the [Choose Setup Type] panel, click [Complete].
On the [Ready to Install] panel, click [Install].
On the [WLAN Security Client Warning] panel, ensure that an older version of WLAN Security Client is not installed, and then click [Continue].
On the [Complete the WLAN Security Client Setup Wizard] panel, click [Finish].
When prompted to restart the computer, click [Yes] to restart or [No] to wait and restart at a later time. The installation will not be complete until the computer is restarted.
After the computer restarts, the computer will prompt that this is the first start of WLAN Security Client and instruct the user to set the identity, password, and/or certificate in the client settings.
For Client as a service, set system identity and system password.
For TLS authentication, assign an account number to the service and set a certificate for this account.
Click [OK], and the WLAN Security Client will display.

Permanently Unblock Dorland''s Medical Dictionary

Support — Wed, 02 Aug 2006 04:25:00 GMT
Abstract: How Do I: Permanently Unblock Dorland’s Medical Dictionary

When Dorland’s Medical Dictionary is opened, Internet Explorer blocks the content and displays this message, “To help protect your security, Internet Explorer has restricted this file from showing active content that could access your computer. Click here for options…”
To permanently unblock the medical dictionary:
Download the following file by right clicking and selecting 'Save As': index.htm
Save the file to the location the program was installed to. (The default installation folder is C:\Program Files\Dorlands.)(Note: there is also a C:\Program Files\Dorland folder, please ensure you are in the correct location.)
When prompted if you would like to replace the existing file “index.htm”, select yes.

Dragon Naturally Speaking 7 performs poorly using the dual-array microphones on the Motion Computing Tablet

Support — Thu, 20 Jul 2006 05:03:00 GMT
Abstract: Issue: Dragon Naturally Speaking 7 performs poorly using the dual-array microphones on the Motion Computing M1400 tablet.
Cause: The configuration of the microphone when training the Dragon Naturally Speaking software using the dual-array microphones.
Resolution: Motion Computing is currently working with Dragon Naturally Speaking to resolve these conflicts. We have devised the following two configurations on the tablet as a work around for this issue.
www.motioncomputing.com.
3. Make sure that the bluetooth is enabled in the bios.

Input Panel Keyboard missing

Support — Tue, 14 Feb 2006 09:08:00 GMT
Abstract:
Problem: The keyboard functionality from the TIP is missing. The writing pad and character pad work as normal.

Resolution: Reinstall the .Net Framework from the Motion folder

1) Open My Computer
2) Double click on C: Local Disk
Installing Toshiba GPS Device.
Make sure the GPS is charged and turned on. The Bluetooth LED should be solid blue.
Go to Start > Control Panel > Add or Remove Programs and verify that you have the Bluetooth Stack for Windows by Toshiba installed.
Launch Bluetooth Settings by double clicking on the Bluetooth icon in the System Tray
Click on New Connection. The Add New Connection Wizar

Enable data encryption (WEP) on wireless network

Support — Tue, 24 Jan 2006 09:00:00 GMT
Abstract: How Do I: Enable data encryption (WEP) on wireless network

To enable data encryption (Wired Equivalent Privacy, or WEP) on a wireless network, do the following:
Tap [Start], and then tap [Control Panel].
Double-click [Network Connections].
Right-click on [Wireless Network connections], and then tap [Properties].
Tap the [Wireless Network] tab.
In the [Available Networks] box, tap the desired network, and then tap [Configure].
Select the [Data encryption (WEP enabled)] checkbox.
In the [Network key] box, enter the desired network key.
In the [Confirm Network Key] box, enter the desired network key again.
Tap [OK].

Configure Tablet PC with correct WEP settings

Support — Tue, 24 Jan 2006 08:59:00 GMT
Abstract: How Do I: Configure Tablet PC with correct WEP settings

To configure the Tablet PC with the correct WEP (Wired Equivalent Privacy) settings, do the following:
Tap [Start], and then tap [Control Panel].
Double-tap [Network Connections].
Right-click on [Wireless Network connections], and then tap [Properties].
Tap the [Wireless Network] tab.
In the [Available Networks] box, tap the desired network, and then tap [Configure].
In the [Network key] box, enter the WEP key that matches the WEP key that the base station is using.
In the [Confirm Network Key] box, again enter the WEP key that matches the WEP key that the base station is using.
Tap [OK].

Turn on right-click funtion of Pen button

Support — Tue, 24 Jan 2006 08:25:00 GMT
Abstract: Issue: Cannot right-click with Pen button

When pressing the Pen button and tapping the Pen, only a left-click function results, rather than the expected right-click function.

Cause: Use pen button for right-click turned off
The [Use pen button to right click] option has been turned off.
To verify:
Double-tap the [Tablet and Pen Settings] icon in the Notification Area of the Windows Taskbar, located in the lower right-hand corner of the display window.
This opens the [Tablet and Pen Settings] dialog box.
Select [Pen Options].
The [Use pen button to right click] checkbox is unchecked.

Resolution: Turn on right-click function of Pen button
Turn on the right-click function of the Pen button.

Turn off wireless

Support — Tue, 24 Jan 2006 08:08:00 GMT
Abstract: How Do I: Turn off wireless device
To turn off the wireless device, open the Motion Dashboard by pressing Hot Key 1 (marked by the square). Under [Wireless Operation], uncheck the box next to [Enable 802.11 Wireless Radio].

Remove and attach Hard Top Cover

Support — Tue, 24 Jan 2006 08:07:00 GMT
Abstract: How Do I: Remove and attach Hard Top Cover

Every Motion M-Series Tablet PC ships with a Hard Top Cover made of molded plastic, made to protect the display when the Tablet PC is not in use. It can be stored on the bottom of the Tablet PC.
To remove the Hard Top:
Hold the Tablet PC by the smooth (non-connector) side.
With fingers, gently pry the tabbed edge of the Hard Top off the Tablet PC.
Snap the Hard Top to the bottom of the Tablet PC for storage.
To attach the Hard Top Cover:
Align the tabbed edge of the Hard Top with the button end of the Motion M-Series Tablet PC and align the smooth edge of the Hard Top with the smooth edge of the Motion M-Series Tablet PC.
Gently snap the Hard Top over the Tablet PC display. It will click onto place.

Obtain Motion Accessories on the internet

Support — Tue, 24 Jan 2006 08:05:00 GMT
Abstract:
How Do I: Obtain Motion accessories on the Internet

M-Series accessories for the Motion M-Series Tablet PC, and L-Series accessories for the Motion L-Series Tablet PC are available at the following Web address:

Determine the amount of installed memory

Support — Tue, 24 Jan 2006 08:02:00 GMT
Abstract:
How Do I: Determine the amount of installed memory
To determine the amount of memory installed and recognized by the system, do the following:
Right-click on My computer icon on desktop
Locate properties
3. Under general tab the amount of ram should be shown at bottom.

Hint: If you see no my computer icon you can get this by right-clicking on desktop and going to properties and then selecting customize desktop tab and putting a check mark in my computer and selecting apply and then ok.

Change the battery with AC power on

Support — Tue, 24 Jan 2006 07:55:00 GMT
Abstract: How Do I: Change the battery with AC power on
When the Motion M-Series Tablet PC is connected to an AC power source, the battery can be changed at any time, whether or not the system is turned on.
On the bottom of the Tablet PC, push the battery release latch to eject the battery.
Insert the fresh battery.
Listen for the click of the latch, which ensures that the new battery is correctly seated.
CAUTION: To avoid damage to the Motion M-Series Tablet PC, install only Motion M-Series batteries, which are especially designed for the Motion M-Series Tablet PC.

Change the battery while system is on

Support — Tue, 24 Jan 2006 07:51:00 GMT
Abstract: How Do I: Change the battery while system on
With the Tablet PC in Hibernate mode, the battery can be changed while the system is powered on, with or without the Tablet PC being connected to AC power. Use these steps:

Have the new battery readily at hand.
Save all active files.
Ensure that Hibernate mode is enabled. (In the Motion M-Series, or L-Series Tablet PC's default configuration, Hibernate mode is enabled.)
Enable Hibernate mode.
Tap [Start], and then tap [Turn Off Computer].
Press the [Shift] key on the external keyboard or tap the [Shift] key on the Input Panel keyboard to toggle from [Standby] to [Hibernate].
Tap [Hibernate].
The Tablet PC displays that it is Hibernating.
Wait until the system has shut down and check that all LED lights are off.
On the bottom of the Tablet PC, push the battery release latch to eject the battery.
Insert the fresh battery.
Listen for the click of the latch, which ensures that the new battery is correctly seated.
Slide the power switch to take the Motion M-Series, or Motion L-Series Tablet PC out of Hibernation.
The Tablet PC will restart and return to the same settings and desktop that existed before hibernating.

Turn off right-click function of Pen button

Support — Tue, 24 Jan 2006 07:48:00 GMT
Abstract: How Do I: Turn off right-click function of Pen button

To deactivate the right-click function of the Pen button, do the following:
Double-tap the [Tablet and Pen Settings] icon in the Notification Area of the Windows Taskbar, located in the lower right-hand corner of the display window.
This opens the [Tablet and Pen Settings] dialog box.
Select [Pen Options].
Uncheck [Use pen button to right click].
Tap [Apply].

BT Toshiba with SPP

Support — Tue, 24 Jan 2006 07:38:00 GMT
Abstract:
Does the LE1600 Toshiba BT stack support SPP?

Yes, the LE1600 Toshiba BT stack supports SPP - Serial Port Profile.

It also supports –
DUN - Dial Up Networking Profile
FAX - Fax Profile
HID - Human Interface Device Profile

Medical Pack Install error

Support — Tue, 24 Jan 2006 07:33:00 GMT
Abstract:

Article ID:
Hardware: Motion Tablet PC
Software: Motion Medical Pak
Operating System(s): Windows XP Tablet PC Edition 2005 with Service Pack 2

Problem: Medical Pak Installation Error

ritePen Fast User Switch Behavior

Support — Tue, 24 Jan 2006 07:31:00 GMT
Abstract:
Article ID:
Hardware: LE1600TC
Software: Motion Dashboard V3.2.3.4 and ritePen V2.5.56
Operating System(s): Windows XP Embedded

Problem: ritePen Fast User Switch Behavior
When you login to the LE1600TC and start ritePen via the Function Button (2^nd from the top), ritePen starts and functions properly without any visible windows.

If you do a fast user switch to login as a different user, a ritePen window will be displayed in the top right corner of the desktop.
http://www.motioncomputing.com/support/driver_download.asp

Computer does not power on

Support — Tue, 27 Dec 2005 11:39:00 GMT
Abstract: Issue: Computer does not power onThe computer does not turn on when the power switch is pushed.

Cause: Power switch not fully engaged
The power switch was not fully engaged when it was pushed.
To verify, slide the power switch for at least a half-second, but no more than three seconds. The unit now powers on.
Resolution: Engage power switch fully

Use power switch to force shutdown

Support — Tue, 27 Dec 2005 11:39:00 GMT
Abstract:
When the computer is completely unresponsive, a system shutdown can be forced by sliding the power switch and holding it for more than 4 seconds.
NOTE: When the system is functioning properly, a short slide of the switch (about a half-second) will activate the low-power Standby or Hibernation mode.
NOTE: This technique should be used only as the last resort when the system is completely unresponsive.

Access the BIOS on startup

Support — Tue, 27 Dec 2005 11:34:00 GMT
Abstract: How Do I: Access the BIOS on startup
To enter the BIOS, turn on the Motion M-Series Tablet PC with the power switch and be prepared to press Hot Key 2 (the triangle) on the edge of the tablet. When the Motion M-Series Tablet PC splash screen appears, immediately press Hot Key 2.
CAUTION: Changing any settings in the BIOS may affect system usability and/or performance, and may render the PC unbootable.
Be sure to write down, and keep in a safe place, any system or hard disk password that is set in the BIOS. If the password is forgotten, the user will be unable to access the system or use the Tablet PC.

Computer does not power on

Support — Tue, 27 Dec 2005 11:34:00 GMT
Abstract: Issue: Computer does not power onThe computer does not turn on when the power switch is pushed.

Cause: Battery is discharged
The battery has been fully discharged and the computer is not connected to AC power.
To verify, connect the AC adapter to power the unit and push the power switch again. The unit now powers on.
Resolution: Connect computer to AC power
Connect the AC adapter to power the unit and push the power switch again. After the unit powers on, leave it connected to AC power to recharge the battery.

Use the logon keyboard

Support — Tue, 27 Dec 2005 11:03:00 GMT
Abstract: How Do I: Use the logon keyboard
The logon keyboard that appears at Windows startup is a soft keyboard which responds to tapping with the Pen. It is similar, but not identical, to the soft keyboard of the Input Panel. The logon keyboard appears only at log on and cannot be disabled, hidden, or minimized.
The logon keyboard does key masking: when a key that is a valid password character is tapped, there is no visual feedback that it is being pressed. This masking is a security feature to prevent password theft. Therefore, the fact that the keys do not get highlighted or look pressed, or in any other way respond, is not an indication of a problem with the keyboard, the Pen, or the user's actions.
NOTE: As with any other input into the Motion Tablet PC, the logon keyboard keys cannot be typed by fingertip or pressed with any device except the Motion Pen.

Change the screen brightness

Support — Tue, 27 Dec 2005 11:03:00 GMT
Abstract: How Do I: Change the screen brightness
The screen brightness can be changed to accommodate different user preferences, ambient light levels, and power conservation. Do one of the following:
Open the Motion Dashboard by pressing Hot Key 1 (marked by the square) on the edge of the tablet. In the Dashboard window, use the Pen to drag the slider under [Display Brightness] to the desired level, then tap [OK].
In the Notification Area of the Windows Taskbar, located in the lower right corner of the screen, tap the [Tablet and Pen Settings] icon.
This opens the [Tablet and Pen Settings] dialog box.
Tap the [Display] tab.
Under [Screen brightness], select a power scheme from the drop-down list next to [Settings for].
With the Pen, drag the slider between [Dark] and [Bright] to adjust the screen brightness for the selected power scheme.
Tap [Apply].
Repeat the steps to select a different power scheme and brightness combination, if desired.
Tap [OK].
NOTE: Specifying a darker screen when the tablet is running on battery power will conserve energy and allow the charge to last longer.

Motion Knowledge Base

Error when upgrading to DataGuard 3.0

Flashing BIOS A12 on a LE1600 with German OS results in error message

Back up the Windows Registry

How To: Back up the Windows Registry Affected Tablets: All Tablets Operating Systems: Windows XP and Windows Vista

Remove the check digit requirement for Code 39 type barcodes

How To: Remove the check digit requirement for Code 39 type barcodes Affected Tablets: C5 Operating Systems: Windows XP

Remove the AIMSI (i.e.,]E0, ]A0, ]C0) from the barcode scan

How To: Remove the AIMSI (i.e.,]E0, ]A0, ]C0) from the barcode scan Affected Tablets: C5 Operating Systems: Windows XP

Set up a Prefix (preamble) or Postfix (postamble, suffix) for the bar code reader

How To: Set up a Prefix (preamble) or Postfix (postamble, suffix) for the bar code reader Affected Tablets: C5 Operating Systems: Windows XP

Extend the camera preview window time-out settings

How To: Extend the camera preview window time-out settings Affected Tablets: C5 Operating Systems: Windows XP

Enable a specific Barcode Symbology

How To: Enable a specific Barcode Symbology Affected Tablets: C5 Operating Systems: Windows XP

Windows does not originally start properly

Problem: Windows does not originally start properly Affected Tablets: C5 Operating Systems: Windows XP

Intel Graphics Properties not functioning

Problem: Intel Graphics Properties are not available from Dashboard, Start Menu, System Tray, or Advanced Display Properties. Affected Tablets: AllOperating Systems: Windows XP

Hardtop Keyboard Not Responding

Problem: Hardtop Keyboard Not Responding Affected Tablets: M1200, M1300, and M1400

Unable to Disable WWAN on LE1700 using only BIOS

Problem: Unable to Disable WWAN on LE1700 using only BIOS Affected Tablets: LE1700

Setup Sprint WWAN Broadband on LE1700

HowTo: Setup Sprint WWAN Service on Tablet PC's with built in WWAN cards.Affected Machines: LE1700 Tablet PC

Install the Intel 2100b PROSet Wireless - WLAN Security Client

Permanently Unblock Dorland''s Medical Dictionary

Dragon Naturally Speaking 7 performs poorly using the dual-array microphones on the Motion Computing Tablet

Input Panel Keyboard missing

Enable data encryption (WEP) on wireless network

Configure Tablet PC with correct WEP settings

Turn on right-click funtion of Pen button

Turn off wireless

Remove and attach Hard Top Cover

Obtain Motion Accessories on the internet

Determine the amount of installed memory

Change the battery with AC power on

Change the battery while system is on

Turn off right-click function of Pen button

BT Toshiba with SPP

Medical Pack Install error

ritePen Fast User Switch Behavior

Computer does not power on

Use power switch to force shutdown

Access the BIOS on startup

Computer does not power on

Use the logon keyboard

Change the screen brightness

How To: Back up the Windows Registry
Affected Tablets: All Tablets
Operating Systems: Windows XP and Windows Vista

How To: Remove the check digit requirement for Code 39 type barcodes
Affected Tablets: C5
Operating Systems: Windows XP

How To: Remove the AIMSI (i.e.,]E0, ]A0, ]C0) from the barcode scan
Affected Tablets: C5
Operating Systems: Windows XP

How To: Set up a Prefix (preamble) or Postfix (postamble, suffix) for the bar code reader
Affected Tablets: C5
Operating Systems: Windows XP

How To: Extend the camera preview window time-out settings
Affected Tablets: C5
Operating Systems: Windows XP

How To: Enable a specific Barcode Symbology
Affected Tablets: C5
Operating Systems: Windows XP

Problem: Windows does not originally start properly
Affected Tablets: C5
Operating Systems: Windows XP

Problem: Intel Graphics Properties are not available from Dashboard, Start Menu, System Tray, or Advanced Display Properties.
Affected Tablets: All
Operating Systems: Windows XP

Problem: Hardtop Keyboard Not Responding
Affected Tablets: M1200, M1300, and M1400

Problem: Unable to Disable WWAN on LE1700 using only BIOS
Affected Tablets: LE1700

HowTo: Setup Sprint WWAN Service on Tablet PC's with built in WWAN cards.
Affected Machines: LE1700 Tablet PC