Service departments increase efficiency and enhance customer experience through increased mobility
AUSTIN, Texas, April 4, 2006 – MOC1 Solutions™, an automotive industry service provider, is up-and-running on Motion Computing® tablet PCs with its point-of-service software, Wireless Service Advisor™. Wireless Service Advisor lets an automotive dealer’s service team complete service write-up processes electronically and wirelessly.
MOC1 has implemented its software on Motion™ tablet PCs in dealerships across the United States and has secured more than 100 new dealer installs for 2006. Current customers have reported revenue per billable hour increasing up to an estimated 40 percent. Car dealerships previously used pen and paper on clipboards for all service appointment documentation.
The Wireless Service Advisor software is pen-and-ink enabled, and is optimized for use on a tablet PC. Information recorded at the point-of-service is transmitted to the dealership’s back-end server, where it is processed. Reports then are sent back to the tablet, providing the service team with access to timely up-sell opportunities including recall information and scheduled maintenance. If a customer requests further information about available services, the service team can play a multimedia demonstration on the tablet.
MOC1 selected the Motion Computing tablet PC because of its light weight, durability and its proprietary View Anywhere® display, because so much automotive work is completed outdoors. The Motion FlexDock helps workers quickly move from the office to the customer’s car.
“Wireless Service Advisor on the Motion tablet is a necessary tool for dealer consultants to give a much higher level of service during a full inspection,” said Dave Waco, president of MOC1 Solutions. “They’re giving a customer their undivided attention, answering questions and providing maintenance recommendations.”
“The MOC1 ’Wireless Service Advisor‘ really helps maximize our time with our customers, and gives my consultants a structured process and presentation game plan to use with every one of our service guests,” said Tom Grabbe, Service Director at Central Florida Chrysler/ Jeep/ Dodge. “The video feature does a nice job explaining the benefits of a given repair.”
About MOC® Products Company, Inc.
MOC Products Company, Inc. (MOC®) is the marketing arm behind the MOC1 “Wireless Service Advisor™” and a leading provider of innovative products and solutions to the automotive-dealership industry. MOC® started manufacturing and distributing a handful of professional car-care products in 1954. Since then, MOC® has expanded its offering to over 300 products, tools and customized solutions sold world-wide to the automotive sector. At the heart of our growth is the constant effort to provide unique and beneficial services to our customers. For more information on the “Wireless Service Advisor™” and the Motion Computing Tablet PC,
visit www.mocproducts.com or call MOC® at 800-266-9226.
About Motion Computing
Motion Computing produces slate tablet PCs for mobile professionals in vertical industries including healthcare, field sales and service, government and education. Motion is a mobile computing and wireless communications leader, combining world-class innovation and industry experience so individuals can use computing technology in new ways and places. Marketed through an experienced international reseller network and directly through its Web site, each Motion product is built to customer specifications. The company’s enhanced line of tablet PCs and accessories are designed to increase productivity for on-the-go users while providing security, power and versatility. For more information, visit www.motioncomputing.com
Product and company names herein may be trademarks or registered trademarks of their respective owners.
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| Media Contact: | Erin Maher Motion Computing (512) 637-1174 emaher@motioncomputing.com |
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